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Warranty & Returns — Written as a Process, Not a Promise
60-day warranty
Every Hoodsmith Co. hood carries a 60-day warranty starting on delivery, covering:
- Manufacturing defects — split welds, steel distortion, large-scale primer failure: replacement or full refund
- Fitment mismatch — discovered before install: free return (see below)
Not covered (so there's no gray area later):
- Paint work — primer is a semifinished surface; paint quality belongs to the painter you choose
- Damage from installation — the guide ships in the box; incorrect handling isn't a manufacturing defect
- Normal wear, accidents, or modification damage
- Wrong-model orders where the fitment checklist was skipped — but even then, a genuine mismatch found within 60 days is still returnable. We'd rather eat the cost than argue.
Fitment guarantee
Our promise: if the hood doesn't match your Jeep, and you find out before installing, the return is free — including return freight, on us.
How it works:
On delivery, don't unwrap yet — run the fitment checklist first.
Test-fit without tools: lay the hood onto the hinge positions (no bolts) — that's enough to judge the match.
Not a match? Photograph it, note your year/model, and contact us — we issue the return label.
Refund lands within 5 business days of the hood reaching the warehouse.
Why we can promise this: every batch is checked against factory panel lines before it leaves. This guarantee is the backbone of the business — it's worth more than any ad we could buy.
Open-box damage claims
LTL freight rattles. Film your unboxing, start to finish:
- Before signing for delivery, photograph any visible crate damage and the delivery scene
- Record the unboxing from breaking the seal to lifting the part out
- Find damage? Keep the video, the packaging and the part; contact us within 24 hours
- Verified: replacement or full refund, freight on us
Damage claims without unboxing video are handled case by case, without a full-coverage guarantee. The video is your claim's passport — record it.
Returns at a glance
| Situation | Outcome | Freight | Window |
|---|---|---|---|
| Manufacturing defect | Replace or refund | Us | 60 days from delivery |
| Fitment mismatch (pre-install) | Refund | Us | 60 days from delivery |
| Shipping damage (with video) | Replace or refund | Us | Report within 24h |
| Change of mind | Refund | Buyer | 30 days, uninstalled & unpainted |
Talk to us first
Any problem: email before you leave a review — support@hoodsmithco.com. We answer within 24 hours on business days (US Eastern, English & Chinese).