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Contact Us
One email does it all: support@hoodsmithco.com
We reply within 24 hours on business days (US Eastern; English & 中文).
Pick your subject
| You want… | Send us… |
|---|---|
| To order a hood | Model + year/trim, name, shipping address + ZIP, phone (for the freight appointment). We reply with a secure PayPal invoice. Or use the order button on the product page. |
| A free fitment check | Your VIN (10th character = model year is enough if you know it). We confirm the right hood before you spend anything. |
| A freight quote (AK/HI/international/commercial dock) | Full delivery address. |
| Warranty or damage support | Order info + photos (and your unboxing video if it's damage — see claims process). |
| The install video | Just ask — free for buyers. |
Quick answers
Why email instead of a phone line?
We're a small shop. Email keeps every answer documented and searchable — yours and ours. Nothing gets lost in a phone tree that doesn't exist.
How do I pay?
We email a secure PayPal invoice — pay by card or PayPal account. Online checkout on this site is coming; invoices work the same for now, with the same 60-day warranty.
Where's my order?
Freight appointment pending is the usual answer — the carrier calls to schedule. If it's been more than 5 business days since dispatch with no contact, email us and we'll chase the carrier.